FAQ

General Information

What is Fundable First?

Fundable First is an online store dedicated to providing [entrepreneurs / founders / businesses] with high-quality [insert products, e.g., premium templates, pitch deck resources, fundraising guides, startup toolkits] designed to help you secure capital and accelerate business growth.

Are your products physical or digital?

The majority of our products are digital assets (such as templates, spreadsheets, guidelines, and e-books) available for immediate download. If a product is physical, it will be clearly marked on the individual product description page.

Orders & Downloads

How do I receive my digital products?

Once your purchase is complete, you will automatically receive an order confirmation email containing a direct download link. You can also access your downloads at any time through your Fundable First account dashboard.

I didn’t receive my download link email. What should I do?

Please check your spam, junk, or promotions folders, as automated emails can sometimes get filtered. If you still cannot find it after 15 minutes, please contact our support team at [Insert Support Email] with your order number, and we will get it sorted right away.

Is there a limit to how many times I can download a digital file?

To secure our digital assets, there may be a reasonable download limit per purchase (typically [e.g., 3 to 5 downloads]). We highly recommend saving the files directly to your cloud storage (Google Drive, Dropbox, etc.) or your local hard drive immediately upon opening them. If you run out of downloads and need access again, reach out to support.

Licensing & Usage

Can I customize the templates I purchase?

Absolutely! Our resources and templates are designed to be fully customizable. You can adapt, edit, change colors, and rewrite the content to align perfectly with your company's branding and fundraising needs.

Can I share these files with my team or co-founders?

Yes, you are permitted to share the purchased files internally within your immediate startup or team for business development purposes. However, distributing, reselling, or sharing the assets publicly or with third parties outside your company is strictly prohibited under our commercial licensing terms.

Payments, Refunds, & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure express checkout options like Apple Pay, Google Pay, and PayPal.

What is your refund policy?

  • For Digital Products: Because digital assets are downloadable and cannot be physically returned, all sales of digital products are generally final. However, if you experience a technical defect with a file or feel the product was grossly misrepresented, please contact us within [e.g., 7 or 14] days of purchase, and we will evaluate your request.

  • For Physical Products (if applicable): We offer a [e.g., 30-day] return window for unopened or defective physical items.

Is my payment data secure?

Yes. Our online store uses industry-standard Secure Sockets Layer (SSL) encryption to protect your personal and payment information. We never store your full credit card details on our servers.

Support

How can I contact customer support?

If you have any questions, encounter issues with a file, or need assistance, you can reach our support team via:

  • Email: support@fundablefirst.store

  • Contact Form: Available on our [Contact Us] page. We typically respond to all inquiries within 24–48 business hours.